Customer Service Links
Brazilian Tropic® Commitment
With a reputation for innovation, Brazilian Tropic® is committed to providing
the highest quality standards throughout our entire line of luxury skincare products. Brazilian Tropic’s® unique
Body, Face and Sun formulations of luscious emollients and powerful antioxidants refresh and nourish your skin,
delivering intensive hydration and promoting regeneration to counter the effects of sun and time.
Our natural Sun SPF-30 and Face SPF-18 products are formulated with ZinClear™ that goes on completely clear and absorbs quickly into the skin with no harsh chemicals.
This unique blend of natural minerals, antioxidants and soothing plant extracts helps protect
your skin daily from the sun’s harmful UV rays.
Feel your skin nourished, invigorated, protected…Relax and enjoy the tropical
fragrance of our exotic botanicals... Luxuriate in the wonders of the Brazilian rainforest right at your fingertips!
Shipping and Handling
Brazilian Tropic® offers 3 shipping options:
- Standard shipping takes 5-7 business days and costs $6.95.
- Premium shipping takes 3-5 business days and costs $12.00.
- Express shipping takes 2-3 business days and costs $21.50.
Orders being shipped to a PO Box, Alaska, Hawaii or Military APO/ FPO addresses take
8-12 business days and must be sent via USPS and cannot be shipped via Premium or Express service.
For additional help or inquiries, please e-mail us at:
customerservice@braziliantropic.com.
Return Policy
Brazilian Tropic® is committed to providing the highest quality standards throughout our entire line
of luxury skincare products. If for any reason you feel that the products you received do not meet this expectation simply contact us at: customerservice@braziliantropic.com to receive a
return authorization number. Please indicate the return number on the original invoice and ship with returning item(s).
We will credit your account for the full amount of the purchase upon receipt. Return shipping fees are not refundable.
If your items were damaged or broken in shipping, please contact us immediately at:
customerservice@braziliantropic.com so that we may authorize items to be replaced.
Delivery To PO Boxes and APO/FPO Addresses
Most orders may be shipped to PO Boxes and Military APO/ FPO addresses; some restrictions
apply. Orders being sent to a PO Box or APO/ FPO addresses must be shipped via USPS and cannot be shipped via Premium
or Express Service.
Sales Tax Information
Orders shipped within States that require sales tax will be charged applicable tax.
Security Online
Brazilian Tropic®, Inc. understands the importance of online security. We use Google Checkout
to process all orders. Therefore you can shop with confidence knowing that your information is secure.
Back Orders
Due to popular demand, some item(s) may temporarily be unavailable. If an item is out
of stock at the time of purchase, you will be notified and not be able to add to shopping cart.
Order Processing
Most orders are processed within 1-2 business days. Premium and Express Orders are
processed and shipped the same business day if received by 3:00 pm PST.
Maximum Purchase Policy
Brazilian Tropic® must limit its online orders to no more than 5 units
of any one item with a maximum purchase order of $875.00 per shipment.
Tracking Your Order
With Express Service you may track your shipment using the shipping code
provided you by e-mail with purchase confirmation. Please contact us if you need assistance tracking your order
at: customerservice@braziliantropic.com
International Sales
Limited international sales are available upon request, please contact us at:
internationalsales@braziliantropic.com for terms and conditions. |